Our Professional Services team brings decades of experience, and is friendly, efficient, and focused on your needs. From listening and refining your requirements with you, through to delivering your project, we strive to provide clear value and measurable business impact. Whatever you need, we’re here with services tailored to your specific scenario.
Our end goal – A happy customer, and a repeat customer.
Report automation
A single report pulling data from multiple systems effectively presented and emailed direct to your CSMs or customers themselves can improve your interactions and identify fresh opportunities. We are expert at gathering requirements, pulling the right data and presenting it effectively.
Alert management
Too many tickets, not enough time? It’s often duplicated tickets clogging up your processes, and preventing service improvement initiatives. Our services provide a full roadmap of incident management improvement initiatives, from alert consolidation, de-duplication, ticket enrichment, orchestrated response via playbooks, and automated problem recognition.
System integration
Instead of relying on vendor-specific point-to-point integrations which often result in poor performance and limited scope, our integration services using ConnectMagic mean a full and rich asynchronous data sync between multiple systems, to fix data inconsistencies.
LogicMonitor services
We’ve been working with LogicMonitor since 2011 when we acted as EMEA distributor and agent representing LogicMonitor to all customers in the region. In addition to our tried and trusted deployment packages and ongoing management services, we have some unique offerings including automated portal healthchecks, specialised topology maps, integrations and custom LogicModules.
Meraki monitoring
Missing the insights and automation that will maximize your Cisco Meraki deployment potential? We can help you manage, monitor and maintain the data in your many Cisco Meraki networks and get a long-term, comprehensive view across multiple organizations. With reporting and automation, you can optimize your carbon footprint, have config backup/restore and drive a refresh. We can train you in DataMagic to filter data, visualize network trends, audit, and run your own SQL queries to analyze historical data.
Training
We provide bespoke training for our own products, for LogicMonitor and many other systems, designing workshops and courses to support your goals and long-term success.